Website, Videography Agreement & Service Terms

By continuing to use our website and / or purchasing our services — you agree to these terms. Effective June 29, 2020

Vanilla Video · Terms of Service

Service Agreement

The following terms and conditions govern all use of this website and all content and services available at or through this website — including the videography services by Vanilla Video (herein referred to as the "Services"). Vanilla Video Services are owned and operated by Vanilla Video LLC ("Vanilla Video"). The Services offered are subject to your acceptance, without modification, of all the terms and conditions contained herein and all other rules and policies (including, without limitation, our Cookie and Privacy Policy) and other policies or procedures that may be published from time to time on this website by Vanilla Video (collectively referred to as the "Agreement").

Please read this Agreement carefully before further using our website or ordering services. By accessing and using our website or by ordering Services, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all of the terms and conditions then you may not access the website or purchase our Services. If these terms and conditions are considered an offer by Vanilla Video LLC, acceptance is expressly limited to these terms. The Services are only made available to individuals who are at least 18 years old. Please read these terms carefully; and,

  • Stop using this website if you disagree to the Website Terms or Privacy Policy.
  • Do not purchase videography services, if you disagree to our Terms of Service.
  • Contact us with concerns or questions by phone or the website contact form.
By continuing use of this website, and / or purchasing services, you hereby agree to the following & accept these terms below:
No Violation of Laws

You agree that you will not, in connection with your use of the Services, violate any applicable law or regulation. Without limiting the foregoing, you agree that you will not make available through Vanilla Video,, or our Services, any material or information that infringes any copyright, trademark, patent, trade secret, or other right of any party (including rights of privacy or publicity).

Misuse of Services

You may not connect to or use the Services in any way not expressly permitted by this Agreement. Without limiting the foregoing, you agree that you will not (a) institute, assist, or become involved in any type of attack, including without limitation denial of service attacks, upon our website or otherwise attempt to disrupt the Services or any other person's use of the Service; or (b) attempt to gain unauthorized access to or Vanilla Video Services, Accounts registered to other persons, or the computer systems or networks connected to the Services.

Your Account

If you login on the Services, you are responsible for maintaining the security of your account, the accuracy of information associated with your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the Services. You must immediately notify Vanilla Video of any unauthorized uses of your account or any other breaches of security. Vanilla Video will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.


Vanilla Video reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement and relevant policies periodically for changes. Your continued use of or access to the Services following the posting of any changes to this Agreement constitutes acceptance of those changes.

Vanilla Video may also, in the future, offer new services and / or features through the Services — including the release of new tools, resources or features. New features or new services shall be subject to the terms and conditions of this Agreement.

Intellectual Property

This Agreement does not transfer from Vanilla Video to you any Vanilla Video or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with Vanilla Video. Our trademarks, websites, the Vanilla Video logo, and all other trademarks, service marks, graphics and logos used in connection with this website, or the Services, are copyright, trademarks or registered trademarks of Vanilla Video or Vanilla Video’s licensors. Other trademarks, service marks, graphics and logos used in connection with the Services may be the trademarks of other third parties. Your use of the Services grants you no right, nor license, to reproduce or otherwise use any Vanilla Video or third-party trademarks except as explicitly permissioned in writing, and / or as defined in this Agreement.


Vanilla Video may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement, simply discontinue using the Services and stop using this website. All provisions of this Agreement which by their nature should survive termination, shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer of Warranties

Services are provided “as is”. Vanilla Video and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose, non-infringement and similar warranties. Neither Vanilla Video nor its suppliers and licensors, makes any warranty that the Services or the Website ( will be error free or that access thereto will be continuous or uninterrupted. You hereby understand that you download from, or otherwise obtain content or services through, the Services and at your own discretion and risk.

Limitation of Liability

In no event will Vanilla Video, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental and / or consequential damages; (ii) the cost of procurement or substitute products or services; (iii) for any interruption of use or loss or corruption of data. Vanilla Video shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

General Representation and Warranty

You represent and warrant that your use of the Services will be in strict accordance with our Privacy Policy, Cookies Policy, this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area. This also applies regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside). Additionally, use of Services must abide by all of our Policies.


You agree to indemnify and hold harmless Vanilla Video, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Services or the website (, including but not limited to your violation of this Agreement and / or any Vanilla Video sales, ethics or similar policies.


This Agreement constitutes the entire agreement between Vanilla Video and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of Vanilla Video, or by the posting by Vanilla Video of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Services will be governed by the laws of the state of Illinois.

If any part of this Agreement (and / or our policies) is held invalid or unenforceable, that part of will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. Vanilla Video may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.

Unsolicited Ideas

Vanilla Video and its employees do not accept or consider unsolicited ideas, including suggestions, proposals, original artwork, or ideas for new products, new promotions, new advertising campaigns, new or improved products and / or services, or feature enhancements, processes, materials, new product names, marketing plans or any other idea (collectively referred to as “Submissions”) in any form.

This policy is to avoid potential misunderstandings or disputes when Vanilla Video products, services, features, or marketing strategies might seem similar, or possibly even identical to, ideas submitted to Vanilla Video. If you submit ideas, despite our request that you do not send us any ideas, the following terms shall apply to your Submissions regardless of what your letter says.

  • Terms of Idea Submissions

    You agree, Vanilla Video has no obligation to keep Submissions confidential; and, Vanilla Video shall have no obligation to review or provide a response to the Submission; and, Vanilla Video may redistribute the Submission, in whole or in part, including its contents, for any purpose, in any way; additiionally, your Submission and contents therein will automatically become the property of Vanilla Video, without any compensation (or acknowledgement) to you.

  • Regarding Feedback

    Vanilla Video does welcome feedback regarding existing products, services, marketing strategies, and current business operations. If you would like to send us your feedback, please use our Contact Form. Only provide specific feedback about existing areas of business; do not include ideas that would violate our Unsolicited Ideas Policy — as we will be unable to accept or consider them.

    Any feedback you provide shall be deemed non-confidential. Vanilla Video shall have no obligations concerning the feedback, contractual or otherwise, and shall not be liable for any use or disclosure of any feedback provided. Vanilla Video shall be entitled to the unrestricted use of the feedback for any purpose whatsoever, commercial or otherwise, without any compensation to you.

Trademark & Brand Usage

For Vanilla Video licensees, authorized resellers, developers, customers, and any other party wishing to use Vanilla Video’s service marks, trademarks or images in promotional, advertising, instruction, reference materials, or on their own website, products, packaging, or labels.

If you are a licensee and you have been provided special brand usage guidelines with your license agreement, please follow those guidelines. If your license agreement does not provide brand usage guidelines, use these guidelines.

This policy is designed to help you use our brand and assets, including our logo and trademarks, without having to negotiate a separate agreement with Vanilla Video. If you would like to use our logo, service marks, or trademarks in a format or way that is not covered by this section, you absolutely must contact us with the intended use and any accompanying visuals for written permission to use our registered trademarks.

By following these brand guidelines, you help us protect our valuable intellectual property rights and our brand. By using a Vanilla Video service mark, trademark, trade names, or trade dress, in whole or in part, you are acknowledging that Vanilla Video LLC is the sole owner of the trademark and you promise not to interfere with our rights in dealing with the trademark, including but not limited to Vanilla Video’s use, registration of, or application to register such trademark, alone or accompanied by other words, anywhere in the world. Further, by using a Vanilla Video trademark, you agree that you will not misuse or cause harm to any Vanilla Video trademark.

  • Using the Vanilla Video Logo

    We do not allow the use of our image logo, except as permitted under fair use doctrine. If you are writing a news article or a part of a news publication and / or looking for a high-res logo, please Contact Us with your topic and talking points.

  • Merchandise and manufactured items

    We do not permit the use of our service marks, name or logo on merchandise.

  • Naming applications, products and domains

    Do not use "Vanilla Video" in your domain names, software or applications, or products / services in any way whatsoever without the prior written consent of Vanilla Video LLC. Especially, avoid using "Vanilla Video" or similar verbiage in relation to video production, videography, video editing or any software, service or product, or website that primarily deals with photography and videography.

  • Visual Designs

    Do not copy our visuals, aesthetics, designs, website, or software applications as this could create confusion for our customers, website users, and app users.

  • Dispargement

    You may not use Vanilla Video marks in a disparaging manner.

  • Endorsement or Sponsorship

    You may not use Vanilla Video, or any other Vanilla Video mark, in a manner that would imply affiliation with Vanilla Video, or an endorsement by Vanilla Video, unless you have received explicit written authorization from us.

  • Variations, Takeoffs or Abbreviations

    You may not use variations of the Vanilla Video name for any purpose, including the phonetic equivalent, foreign language equivalent, takeoff, or abbreviation of a trademark for any purpose; for example, "Vanilla Video Product Name" or any other variation that may include Vanilla Video in prefix, suffix, or as a word part.

Vanilla Video service marks, trademarks, trade names, and trade dress are valuable intellectual property assets. We take the misuse, abuse, and harm of our trademarks seriously. If you have questions or concerns about Vanilla Video’s legal terms, policies, copyright information, trademark information, or other legal topics, please contact us.

The following terms are incorporated by reference, and below.
  • Website Use

    Describes how our website may be used. Do not use this website, or order services, if you do not agree to the Website Use Terms described in this policy.

  • Privacy Policy

    Describes how we collect and use information you send to us by visiting our website or by ordering service. Do not use our website and do not order our services if you do not agree to our Privacy Practices described in this policy.

  • Cookie Policy

    Describes how we use cookies. Do not use our website and do not order our services if you do not agree to our Cookie Practices described in this policy.

  • Videography Terms

    Describes how our video production services may be used. Do not purchase our videography services if you do not agree to these Videography Terms.

  • Service Policies

    Describes our Code of Ethics, Safety Policy, Sales Policy and Storage Policy. Do not purchase our services if you do not agree to our policies as described.

Website Terms of Use

By accessing the website at, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Vanilla Video's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Vanilla Video's website;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or "mirror" the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Vanilla Video at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.


  1. The materials on Vanilla Video's website are provided on an 'as is' basis. Vanilla Video makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
  2. Further, Vanilla Video does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.


In no event shall Vanilla Video or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Vanilla Video's website, even if Vanilla Video or a Vanilla Video authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of materials

The materials appearing on Vanilla Video's website could include technical, typographical, or photographic errors. Vanilla Video does not warrant that any of the materials on its website are accurate, complete or current. Vanilla Video may make changes to the materials contained on its website at any time without notice. However Vanilla Video does not make any commitment to update the materials.


Vanilla Video has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Vanilla Video of the site. Use of any such linked website is at the user's own risk.


Vanilla Video may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Illinois and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Privacy Policy

Your privacy is important to us. It is Vanilla Video's policy to respect your privacy regarding any information we may collect from you across our website,, and other sites we own and operate.

Information we collect

Log data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

Device data

We may also collect data about the device you’re using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Personal information

We may ask for personal information, such as your:

  • Name
  • Email
  • Social media profiles
  • Date of birth
  • Phone/mobile number
  • Home/Mailing address
  • Work address
  • Website address
  • Payment information

Legal bases for processing

We will process your personal information lawfully, fairly and in a transparent manner. We collect and process information about you only where we have legal bases for doing so.

These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:

  • it’s necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, when we provide a service you request from us);
  • it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests;
  • you give us consent to do so for a specific purpose (for example, you might consent to us sending you our newsletter); or
  • we need to process your data to comply with a legal obligation.

Where you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time (but this will not affect any processing that has already taken place).

We don’t keep personal information for longer than is necessary. While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person.

Collection and use of information

We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes:

  • to enable you to customise or personalise your experience of our website;
  • to attribute any content (eg. posts and comments) you submit that we publish on our website;
  • to process any transactional or ongoing payments;
  • to deliver products and/or services to you;
  • to enable you to access and use our website, associated applications and associated social media platforms;
  • to contact and communicate with you;
  • for internal record keeping and administrative purposes;
  • for analytics, market research and business development, including to operate and improve our website, associated applications and associated social media platforms;
  • to run competitions and/or offer additional benefits to you;
  • for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
  • to comply with our legal obligations and resolve any disputes that we may have; and
  • to consider your employment application.

Disclosure of personal information to third parties

We may disclose personal information to:

  • third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, ad networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
  • our employees, contractors and/or related entities;
  • sponsors or promoters of any competition we run;
  • credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
  • courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
  • third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you; and
  • third parties to collect and process data.

International transfers of personal information

The personal information we collect is stored and processed in United States, or where we or our partners, affiliates and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.

We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.

Where we transfer personal information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to similar data protection laws to the ones in our jurisdiction. There are risks if any such third party engages in any act or practice that would contravene the data privacy laws in our jurisdiction and this might mean that you will not be able to seek redress under our jurisdiction’s privacy laws.

Your rights and controlling your personal information

Choice and consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy policy. If you are under 16 years of age, you must have, and warrant to the extent permitted by law to us, that you have your parent or legal guardian’s permission to access and use the website and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.

Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Notification of data breaches: We will comply laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.


We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. Please refer to our Cookie Policy for more information.

Business transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal information according to this policy.

Limits of our policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to this policy

At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

If we make a significant change to this privacy policy, for example changing a lawful basis on which we process your personal information, we will ask you to re-consent to the amended privacy policy.

Vanilla Video Data Controller

Corey Olson, (866) 948-4336 — Extension 701

Vanilla Video Data Protection Officer

Corey Olson, (866) 948-4336 — Extension 701

Cookie Policy

We use cookies to help improve your experience of This cookie policy is part of Vanilla Video's privacy policy, and covers the use of cookies between your device and our site. We also provide basic information on third-party services we may use, who may also use cookies as part of their service, though they are not covered by our policy.

If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from, with the understanding that we may be unable to provide you with some of your desired content and services.

What is a cookie?

A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.

Cookies are used to enable certain features (eg. logging in), to track site usage (eg. analytics), to store your user settings (eg. timezone, notification preferences), and to personalise your content (eg. advertising, language).

Cookies set by the website you are visiting are normally referred to as “first-party cookies”, and typically only track your activity on that particular site. Cookies set by other sites and companies (ie. third parties) are called “third-party cookies”, and can be used to track you on other websites that use the same third-party service.

Types of cookies and how we use them

Essential cookies

Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts and payment processing. We use essential cookies to enable certain functions on our website.

Performance cookies

Performance cookies are used in the tracking of how you use a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. We use performance cookies on our site.

Functionality cookies

Functionality cookies are used in collecting information about your device and any settings you may configure on the website you’re visiting (like language and timezone settings). With this information, websites can provide you with customised, enhanced or optimised content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party service. We use functionality cookies for selected features on our site.

Targeting / Advertising cookies

Targeting/advertising cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service. We use targeting/advertising cookies on our site.

Review of third-party cookies on our site

We may employ third-party companies and individuals on our websites—for example, analytics providers and content partners. We grant these third parties access to selected information to perform specific tasks on our behalf. They may also set third-party cookies in order to deliver the services they are providing. Third-party cookies can be used to track you on other websites that use the same third-party service. As we have no control over third-party cookies, they are not covered by Vanilla Video's cookie policy.

Third-party privacy practices

We review the privacy policies of all our third-party providers before enlisting their services to ensure their practices align with ours. We will never knowingly include third-party services that compromise or violate the privacy of our users.

How you can control or opt out of cookies

If you do not wish to accept cookies from us, you can instruct your browser to refuse cookies from our website. Most browsers are configured to accept cookies by default, but you can update these settings to either refuse cookies altogether, or to notify you when a website is trying to set or update a cookie.

If you browse websites from multiple devices, you may need to update your settings on each individual device.

Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content across the sites you visit.

Video Production & Videography Terms

The following terms of service (hereafter referred to as "Videography Terms") apply when contracting Vanilla Video to perform video production services (herein referred to as the “Video Services”) for you, or the entity that you represent.

Video Services are provided by Vanilla Video LLC (“Vanilla Video”) and are subject to your acceptance, without modification, of the Videography Terms and all other terms and policies that may be included by reference, including the Service Agreement.

Notice of Terms

The Video Services herein are made only available for lawful purposes, to persons at least 18 years of age. You may only contract Video Services if you are able to form a binding contract with Vanilla Video and are not a person barred from doing business or receiving Services and / or Video Services under the laws of the United States or other applicable jurisdictions. If you are accepting the Videography Terms on behalf of an organization, company, government, or other legal entity, you represent and warrant that you are authorized to do so. You may only contract our video production services from Vanilla Video only after accepting these Videography Terms; and, only in compliance with all applicable local, state, national, and international laws, rules and regulations; and, only after accepting our full Service agreement.

Please read this Agreement carefully before contracting Video Services. By placing an order via telephone, website, in person, or by any ordering mechanism developed in the future, you agree to become bound by the Terms of this Agreement. If you do not accept all of the Terms, without modification, then you may not place an order or contract video production services from Vanilla Video. If these Terms are considered an offer by Vanilla Video, acceptance is expressly limited to all of these Terms.

  • Contract Services

    Vanilla Video is contracted at your directive; therefore you acknowledge and understand that you alone are responsible for the images and audio Vanilla Video records on video. You represent and warrant that you have the authority to record video and audio at your event, at the venue and time described.

  • Audio & Video Laws

    You are responsible for notifying (i) the venue, (ii) event attendees and guests, (iii) the proper authorities, owners, government officials, agents or representatives and (iv) any other applicable parties that you will be recording video with audio at your event. You will ensure that by contracting Vanilla Video to record video and audio at your event, both you and Vanilla Video are complying with all applicable local, state and US laws.

  • Video & Audio Notification

    You alone are responsible for notifying venue, guests, attendees, passerby, any venue or local regulator including property owners, interviewees, and applicable persons that you have contracted Vanilla Video to capture video and audio. You represent, warrant and understand that you alone are responsible for notifying guests and attendees that Vanilla Video will be recording video and audio and directing those who wish not to be captured on video or audio to avoid us.

  • Copyright & Sharing

    You are the sole copyright holder for all video and audio we record. However, we need certain rights from you, to provide Video Services to you. You hereby grant Vanilla Video a non-exclusive, transferable, sub-licensable, royalty-free, irrevocable, worldwide license to use any video and audio we record on your behalf in connection with the services we provide to you.

  • Portfolio & Samples

    Unless you have explicitly requested a Non-Disclosure Agreement ("NDA"), you hereby grant Vanilla Video and its affiliates a non-exclusive, transferable, sub-licensable, royalty-free, irrevocable, worldwide license to use the video and / or audio we record in portfolio, in promotion or for other marketing purposes.

  • Delivery & Specifications

    Videos will be delivered in a digital format. A link will be emailed to your email address, allowing you to download your videos. Specifications of these digital copies can be found on our specifications page, which may change over time.

Code of Ethics

Customer satisfaction, privacy, abiding by the law, being respectful, and great service are important to us. Our videographers, editors, and video production professionals subscribe to this code of ethics upon being hired, and are routinely refreshed during their employment. We aim to treat our customers with respect at all times.

Videographer Code of Ethics
  • Achieve the highest quality of work at all times.

  • Always maintain a cooperative, helpful and positive attitude.

  • Always be accurate and honest in the representation of people on camera.

  • Document — Never intentionally alter or influence events during filming.

  • Do not accept gifts or compensation from others.

  • Only film lawfully, and respect the privacy of others.

  • If an individual does not wish to be on video, avoid them.

  • Be awesome to customers, and thankful for them.

Safety Policy

We take the safety, health and general well being of our videographers and crew members seriously and ask that customers respect these safety standards. Please note, videographers may refuse to perform an action if it endangers them or the equipment. Our videographer work with customers, within these standards.

Videographer Safety Policy

  • No filming outdoors during rain, extreme fog, or thunderstorms.

  • No filming outdoors when the temperature is below 50° F, or over 100° F.

  • We cannot film within 10 feet of open bodies of water.

  • We cannot bring equipment onto open-roof (i.e., not fully enclosed.) boats.

  • We cannot walk backwards, or run while handling cameras.

  • We cannot go onto roofs or scaffolds lacking guard rails.

  • We cannot climb ladders, but may go up stairs.

  • We will not enter homes, offices, or premises that are unsafe or hazardous.

  • Videographers will flee to safety during nearby fights, riots, or crimes in action.

  • Videographers will leave if they become threatened or feel unsafe.

  • Videographers will leave if there are unlawful activities taking places.

  • Videographers may refuse any customer request or action if, in their sole discretion, they feel such request or action would endanger themselves, equipment or is unlawful.

Sales Policy

Accepting Orders

Please carefully review and familiarize yourself with these sales practices prior to purchasing or contracting Vanilla Video — Additionally, see Videography Terms.

  • Subject to Approval

    Requests made through the Estimate & Order Builder are subject to review; i.e., price, availability and order contents must be verified manually. Once approved, we will issue an invoice accordingly, and accept your order upon full payment.

  • Refusing & Waitlisting Orders

    We reserve the right to deny any request or order for any reason. You also understand that due to market conditions (i.e., supply and demand constraints, or general availability,) we may waitlist orders for any reason, at our discretion.

  • Automated Price Estimates

    Our website aims to provide automated price estimates for the convenience of customers. However, due to the nature of computers, and complexity of video production, automated pricing estimates may not reflect appropriate or relevant pricing for your project. Pricing on our website is, at best, an approximation, and therefore automated pricing should not be considered a quote, nor a guarantee.

  • Geographic Limitations

    Vanilla Video is a video production company based in Chicago, Illinois and we accept orders nationwide. However, we reserve the right to reject orders due to geographic area or travel limitations that would be too cumbersome, or difficult, unsafe or unprofitable to serve. Pricing may not reflect actual travel charges.

Payment & Booking
  • No Reservations

    Availability is typically on a "first come, first served" basis, and should never be assumed otherwise. Reservations are only made upon receiving payment.

  • Non Payment & Partial Payment.

    Orders must be fully paid before performing services unless otherwise stated on an invoice. Orders not paid in-full, prior to filming, will not be fulfilled.

  • Split payments

    We only accept split payments for orders above $1,500 in value, and / or under special circumstances as listed on an invoice. Split payment is subject to a fee.

  • Payment Plans

    Orders above $20,000 in production value may qualify for special payment terms; e.g., weekly or bi-weekly payments relative to the project scope.

Terms of Sale
  • Schedule Changes

    All schedule changes, however small, are subject to a $299 schedule change fee (for orders before March 29, 2020 the fee is $59.) Schedule changes may be incompatible with our availability — in which case, cancellation policies apply.

  • Cancellations & Fees

    All orders are immediately 50% non-refundable. By contracting Services from Vanilla Video, we reserve equipment, videographers and other resources for your video project and this reduces our availability with other customers.

    All cancellations must be made at least 30 days prior to filming, any cancellation thereafter will be considered a forfeiture of the full amount. Orders booked prior to March 29, 2020 use a 14 day period. Otherwise, the cancellation fee is 50%.

  • Upon Our Arrival

    Once our videographers arrive to your specified location, at your specified time, your order cannot be cancelled, shortened, or refunded in whole or in part.

  • Refunds

    Service is not refundable. We are only able to refund up to 50% of the order when (a) no services have been performed, (b) the order has been cancelled with advance notice as mentioned above, AND (c) we have not incurred any production expenses; e.g., booking, procurement, travel or similar expenses.

    The cancellation fee is 50% of the order total, after incurred expenses have been deduced — or, 100% if not cancelled within 30 days prior to filming.

    Please note, we reserve personnel and gear for accepted / booked orders, and actively refuse other customers to prevent overbooking. Our cancellation fee is what allows us to confidently plan and book projects in advance.

  • Acts of God

    Vanilla Video may terminate this Agreement and suspend fulfillment of all Services, in whole or in part, in the event of acts of God beyond our control, including war, government regulation, terrorism, natural disasters, strikes, civil disorder, curtailment of transportation, or similar emergency beyond our control, making it impossible, illegal, or commercially inadvisable, or which materially affects our ability to perform our obligations under this Agreement in whole or in part. We may also cancel any order, or suspend Services without liability.

Storage Policy

Our video production services involves the archival, storage, and delivery of customer videos. These terms outline our policies and obligations for storing customer videos on our servers, and how we treat customer data over longer timeframes.

Archival Policy

  • Original Camera Footage

    Stored for 14 days post production. We may, at our sole discretion, store this content indefinitely, but have no obligation to You to store it beyond 14th day after filming. If you require the original footage, notify us prior to filming.

  • Compressed Raw Footage

    Stored for 90 days post production. We may, at our sole discretion, store this content indefinitely, but have no obligation to You to store it beyond 90 days after filming. All customers should create backup copies of their videos.

Storage Policy

  • Restricted Employee Access

    We take great care to protect customer videos from being accessed by employees. Generally, employees may only access your videos on a need to know basis, to comply with legal requests, or to perform services that you have explicitly contracted or asked us to perform.

  • Data Location

    We may transmit your video content to datacenters outside of the United States for backup, delivery to you, or for the purposes of serving customers.

  • Backups

    We may backup videos, internally or offsite, but have no obligation to do so.

  • Responsibility

    You are responsible for the long-term safekeeping of your video(s) and data. You should never rely on another entity to backup and protect your data. We recommend all customers make backup copies of their video(s).