Does anyone think we should act without purpose?
Clients pay Vanilla Video because our work is important. When a customer is upset, it is important. The interactions we have are also important, and have an impact on the future. How we think impacts our perceptions, mood, actions and the future. Continue reading “Providing Service With Purpose” »
Recently a lot of political and social movements have gained attention in both the media and the hearts of many individuals across the world. Some of these political causes have been exacerbated, misunderstood, distorted, emphasized, belittled, written about, commented on or otherwise gained special attention and some a bit of notoriety due to the US election season. Being my own person, I have a lot to say about these political issues. However, as a collective business, we have nothing to say. We’re a nonpolitical organization and do not take sides in debate or social issues. We exist to document and relay information from customers. Similar to how internet service providers are held to be “Net Neutral” providers, or doctors are obliged to save any person’s life — we are likewise agnostic to legal content passing through our lenses. We are not a filter. Continue reading “Being a nonpolitical, content agnostic business” »
This post isn’t for the timid, feint of heart or closed-minded. We expect a divided response as this is likely a controversial topic for some. More accurately, it’s a strongly worded opinion about the future generations of consumers. For those aged 30 and older, try to keep an open mind. We feel strongly that the world is moving in a certain direction, and doing business with the generations under 30 (i.e., born after 1985) is, and will continue to be, very different than older customer segments. Continue reading “Talking to A Human Is a Poor Experience” »